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About PAPITA
PAPITA loves to do what they do, we have been around, successfully serving customers since 1992. It is our goal to make sure you get the best genuine products, under warranty, and at the best price.
PAPITA was founded in 1992 and has been a key player in the ever-evolving electronics industry. With over 33 years of experience, we take pride in our earned credibility and continuous passion to serve our valued customers with honesty and admiration.
We take security seriously. Our website employs industry-standard encryption technology to ensure that your personal and payment information is secure during transactions.
So many ways: Sign up for our mailing list. Get social with us. Pop into one of our locations.
10am to 10pm, six days a week and Sundays are closed. However, you can place your orders online on PAPITA.co 24X7. We will make sure everything is taken care of.
Loyalty and Rewards
Yes, we offer exclusive discounts for International Student Identity Card (ISIC) holders.
Yes, we’ve partnered with PointsPay to allow Etihad Guest members to earn & redeem miles on PAPITA.co.
Yes, we have Partnered with ADCB TouchPoints & TouchPoints Max, allowing customers to earn TouchPoints online and both earn and redeem them in-store. We’ve also partnered with EmiratesNBD, enabling customers to redeem Plus Points in-store at PAPITA. View Loyalty Programs
*Applicable to UAE orders only.
Orders & Payments
Absolutely. Your payments on www.www.papita.co are 100% secure, we use trusted, industry-leading payment gateway providers, fully secured and protected. Our gateways are known for their speed, security, and reliability.
Our website is fully secured and protected with the latest encryption standards to ensure your data remains safe.
We offer a variety of secure and convenient payment methods, including:
- Credit & Debit Cards: Visa, MasterCard
- Digital Wallets: Apple Pay, Google Pay, PayPal
- Loyalty Programs: Pointspay (Etihad Guest)
- Buy Now, Pay Later: Tabby, Tamara
- Cash on Delivery (COD): Available only for UAE orders
For added convenience, we also offer:
- Buy Now, Pay Later options via Tabby and Tamara
- 0% interest instalment plans with select UAE banking partners
Please Note:
“Tabby and Tamara are only available for customers in the UAE and Saudi Arabia”
“Instalment plans are available only in the UAE”
Yes, you can split your payment into 0% interest instalments with one of our partner banks in the UAE.
Our phones are open at +971588080250 for any questions, email 24X7 [email protected]
Yes, a printed invoice will be included with your package. It can be used for warranty claims, exchanges, or returns.
Yes, you can download your purchase invoice at any time after logging in to your account.
We accept bulk or wholesale orders; all corporate orders are also welcome.
Please let us know your requirements and quantities here, and our team will get back to you promptly.
Prices on our website vary depending on the country from which you place your order. Please see the list of countries and their corresponding currencies below:
| Country | Currency |
|---|---|
| United Arab Emirates | AED |
| Saudi Arabia | SAR |
| Qatar | QAR |
| Bahrain | BHD |
| Oman | OMR |
| Kuwait | KWD |
| Global (Excluding UAE and GCC) | USD, EUR, GBP |
Shipping & Delivery
We aim to ship your order no later than the next business day. Orders placed on Saturday evening or Sunday will be shipped on Monday morning.
In the rare event that a product is not available from the Supplier, PAPITA reserves the right to delay shipping, cancel the order and refund the amount to the customer (if already paid). Alternatively, we can suggest similar products for you to consider.
Your shipment is in safe hands.
We work with trusted logistics providers to ensure your order is delivered safely and reliably. For deliveries within the UAE and GCC, we partner with Nasex, Porter, and Emirates Post (EMX). For international shipments, we use DHL.
No, all standard shipping (2-3 days) orders delivered within the UAE are shipped free of charge, regardless of the order total.
Yes, orders placed from GCC and International countries will incur shipping charges based on the delivery destination.
Custom duties and import taxes, if applicable, are the responsibility of the customer and may be charged upon delivery.
PAPITA Express is a delivery service that ensures your order arrives within 23 hours for just AED 23
Get Fast in 3 Hours in another service for just AED 33.
Please Note:
This service is available for UAE orders only, Get fast in 3 hours is available in Dubai only.
You will receive tracking updates by email and/or SMS once your order has been shipped.
If you have any questions or need further assistance, raise a ticket on our website or feel free to call us at +971 58 808 0250.
Yes, we offer in-store pickup for your purchases.
You’ll be notified when your order is ready, and you can collect it from our store during working hours (Mon-Fri 10am-10pm)
If you need to update your delivery address, please contact us as soon as possible.
You can either raise a ticket on our website or call us directly at +971 58 808 0250.
We offer nationwide delivery across the United Arab Emirates, and we also ship internationally to the GCC and most countries worldwide.
Returns & Exchanges
We offer a 7-day return window for orders placed within the UAE. If you’re not fully satisfied with your purchase, you can request a return within 7 days of receiving your order.
For full details on eligibility and the process, please see our Returns & Cancellation Policy.
Yes, we’re happy to help with your order (cancellations, modifications, etc).
Please raise a support ticket on PAPITA.co or contact us at +971 58 808 0250. Our team will be happy to assist you.
Yes, we’re happy to help with order cancellations or modifications.
To request changes, please raise a support ticket on our website or contact us at +971 58 808 0250.
Please Note:
Returns from GCC or international locations may incur additional shipping and customs charges, which are the responsibility of the customer.
Product Authenticity & Warranty
Yes, all products sold on PAPITA are 100% genuine.
They are covered by 1 year warranty provided by the manufacturer or authorized UAE distributor(s).
You can also choose to add more coverage (additional 1 /2/3 years warranty) at checkout for extra peace of mind— we want to make sure you are happy!
No, we do not sell refurbished or open-box products. All items available on www.papita.co are 100% genuine and brand new.
PAPITA CARE+
Because We Care! At PAPITA, we work very hard to identify ways to improve customer experience and your satisfaction is our number one priority, so we wanted to give you something BIG! Your device is protected from Accidental damage, liquid damage, malicious, fire damage and theft cover.
Say goodbye to worries about expensive repairs and hello to peace of mind with PAPITA.
Please Note:
This service is available for UAE orders and exclusive to PAPITA customers only, we have partnered with The Oriental Insurance company Dubai to make this possible.
Your device is covered for one year from the date of purchase, whether bought from our store or online PAPITA.co
Yes, PAPITA CARE+ is included for all local UAE purchases only for all products above AED 250 only.
All repairs are handled exclusively by authorized brand service centers to ensure the highest quality. We do not use third-party or local repair centers.
Yes, absolutely. We will share a detailed report from the authorized service centre, ensuring you have full transparency on the work done and how your device was handled.
You can expect your device back within 10-12 days, but the exact time depends on the authorized service center and may vary based on specific circumstances.
Choose Fast Track support at checkout for faster claims processing.
You can repair your device multiple times, up to the total value of the original purchase price.
Account & Support
Creating an account on www.papita.co gives you access to a range of benefits designed to improve your shopping experience, including:
- Faster checkouts
- Easy access to your full order history
- Simpler returns and order management
- Member-only discount coupons
- Exclusive offers and early access to promotions
- Priority customer support
Registering is quick, free, and unlocks the full benefits of shopping with us.
Yes, our dedicated customer support team is ready to assist you with any questions or concerns.
Our phone lines are open at +971588080250 for any questions or you can raise a ticket online here.
To reset your password, go to the ‘Sign in’ section under my account and select ‘Forgot Password’. Enter your registered email address, and you’ll receive a link to create a new password.
Technical / Miscellaneous
If you’ve received a damaged or incorrect item, it hurts. First of all, our sincerest apologies. You can raise a ticket with all the details here and we’ll make it right.
If an item you’re interested in is out of stock, don’t worry—it will likely be restocked soon.
You can contact us at +971 58 808 0250 to check availability or request a restock update. In some cases, we may also suggest similar alternatives.
Suggestions & Reviews
Your suggestions and opinions are most welcome and highly valued. You can write to the CEO.
We’d love to hear about your experience!
You can leave a review on our official Google profile by visiting this link.
Your feedback helps us grow and serve you better.
We are the best choice for all your electronics needs, we have been around for 33 + years, strong and serving with honesty, passion and dedication. The customer is most important to us, and we remain humbled by their patronage.
Here, the customers safety, security, experience and protection is extremely important for PAPITA.