Welcome to PAPITA.co (“Website”, “we”, “us”, or “our”). By accessing, browsing, or placing an order through PAPITA.co, you agree to be bound by these Terms & Conditions, as well as our Privacy Policy, Return Policy, and Shipping Policy. If you do not agree to these Terms & Conditions, you must not access or use this Website or any of its services.
These Terms & Conditions apply to all customers in the United Arab Emirates and globally, regardless of the country of access or delivery. Your purchase constitutes acceptance of these terms.
By using this Website and placing an order, you represent that:
We strive to ensure all product details, pricing, and availability on PAPITA.co are accurate. However:
Once you place an order, you will receive an order confirmation email. This does not signify acceptance of your order. We may require additional verification before accepting any order. PAPITA.co reserves the right to:
PAPITA.co ships within the UAE, GCC, MENA region, and globally to most countries. However, we do not ship to any country currently subject to UAE, US, EU, or international trade sanctions or embargoes. Orders placed from or destined to such restricted regions will be not be accepted, automatically cancelled.
Local UAE Deliveries:
International Deliveries:
We aim to deliver your order promptly, but shipping times are estimates only and not guaranteed.
Shipping & Delivery Policy
a. Order Processing Time
b. Shipping Within the UAE
c. International Shipping (Global)
We ship worldwide via trusted logistics partners (DHL, EMX, etc.). You can reach out to their local addresses for your delivery queries at any time.
Estimated Delivery Times:
Delivery times are estimates and may vary due to customs, local logistics conditions, or unforeseen delays.
Customs, Duties & Import Taxes
d. Shipment Tracking
e. Failed Deliveries / Incorrect Address
f. Lost, Damaged, or Delayed Parcels
For orders delivered outside the UAE:
We offer a hassle free 7 days return policy on our returnable** products. If you do not like a product, you can return them in the same condition of receipt, the product or products should not be opened, activated, used or damaged in any manner.
**used, activated, opened, damaged packaging, damaged products cannot be returned or exchanged. Product tags and original packing must be intact to avail return/exchange.
A. Order Cancellation
B. Return Policy (Local UAE & Global)
We offer a 7-day return policy on eligible returnable products. Items must be:
Returns are not accepted for:
Return Process:
Reverse Pickup Service:
C. Refunds
D. Additional Notes
PAPITA.co shall not be held liable for delays, non-performance, or failure to fulfill obligations due to events beyond our reasonable control, including but not limited to:
No compensation or liability will be provided in such instances.
Manufacturer’s Warranty
Important:
Extended Warranty Service from PAPITA
PAPITA offers extended warranty for 1 year, 2 years and 3 years.
Extended Warranty Terms & Conditions
Coverage Period: The extended warranty provides coverage for one, two or three years beyond the expiration of the manufacturer’s warranty.
What is covered? Offers coverage for repair costs, including labor and spare parts, for manufacturing defects for an additional one, two or three years after the manufacturer’s warranty ends. Please note that your device includes a 1-year manufacturer’s warranty.
Exclusions: This warranty does not cover:
Limitations of Liability: Our liability under this warranty is limited to the repair or replacement of the defective product. We are not liable for any incidental or consequential damages.
Transferability: This warranty is non-transferable and applies only to the original purchaser of the product.
Governing Law: These terms and conditions shall be governed by the laws of the United Arab Emirates (Dubai Courts)
Modifications: We reserve the right to modify these terms and conditions at any time.
Service Add-On: The extended warranty is a service add-on that you have agreed to purchase during the checkout process.
Claim Process: To make a warranty claim, customers must:
Provide proof of purchase and warranty documentation. Contact our customer service department to initiate the claim. Enjoy the freedom of unlimited repair claims, ensuring your devices operate at peak performance.
Beyond Repair: In instances where a device is considered by the manufacturers service center beyond repair, you will receive a replacement with a depreciation value ranging from 25% to 40%, taking into account wear and tear, duration of use, and market dynamics.
Payment Methods
We accept payments via:
Import Duties, Taxes & Fees (Outside UAE):
To the maximum extent permitted by applicable law:
By using PAPITA.co, you agree that any dispute or claim arising out of or relating to these Terms, the website, or your use of any products shall be:
By using PAPITA.co, you agree not to engage in any of the following:
You agree to indemnify, defend, and hold harmless Papita Trading LLC, its affiliates, directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to:
Device Ownership: Users warrant that the traded devices are not lost or stolen, are owned by them, and possess valid and verifiable ESN or IMEI numbers.
Reimbursement: In the event of any issues regarding ownership, users agree to cooperate fully, and if PAPITA incurs any penalties or losses, users are obligated to reimburse all associated costs, including legal fees.
Disclosure to Authorities: PAPITA may disclose seller details to authorized bodies for crime prevention and investigation purposes. Users entering this agreement consent to the supply of data to such entities.
PAPITA.co may contain links to third-party websites or services that are not owned or controlled by PAPITA Trading LLC.
We are not responsible for the content, privacy policies, or practices of any third-party websites or services. Accessing any third-party link is at your own risk, and we encourage you to review their terms and privacy policies before engaging with them.
The inclusion of any third-party link does not imply our endorsement, affiliation, or responsibility for the products, services, or information provided on those sites.
PAPITA.co (operated by PAPITA Trading LLC) is committed to protecting your privacy and ensuring that your personal data is handled with the highest standards of security and transparency.
1. Who We Are
Our website address is: https://www.papita.co.
PAPITA Trading LLC is based in Dubai, UAE, and provides electronics retail, distribution, and global eCommerce services.
2. What Personal Data We Collect and Why
a. Comments
When visitors leave comments, we collect the data shown in the comments form, your IP address, and browser user agent string to assist with spam detection. An anonymized string from your email address may be shared with the Gravatar service to display your profile image, if applicable.
b. Media Uploads
If you upload images, please avoid including embedded location data (EXIF GPS), as website visitors can extract this information.
c. Cookies
We use cookies to enhance user experience:
You can manage or disable cookies through your browser settings at any time.
d. Embedded Content from Other Sites
Articles may contain embedded content (e.g., videos, articles) from third parties. These may collect your data, use cookies, or monitor your interaction as if you visited their site directly.
3. Who We Share Your Data With
We do not sell your personal data. However, we may share limited data with:
If you request a password reset, your IP address is included in the reset email for security purposes.
4. How Long We Retain Your Data
You may request deletion of your personal data at any time, unless we are legally required to retain it.
5. Your Rights Over Your Data
If you have an account or have left comments, you can request:
Requests can be sent to: [email protected] . We will respond within 30 days, as per applicable laws.
6. Where We Send Your Data
Visitor data (e.g., comments) may be checked through automated spam detection systems. In some cases, data may be processed by international service providers under strict privacy safeguards.
7. International Users
By using PAPITA.co, users outside the UAE agree to data processing in accordance with this Privacy Policy. We ensure adequate safeguards for cross-border data transfers.
GDPR Compliance (For EU Users)
If you are located in the European Economic Area (EEA), we process your personal data in accordance with the General Data Protection Regulation (GDPR). This includes your rights to access, rectify, erase, or restrict processing of your data, and to data portability.
For commonly asked questions regarding orders, shipping, returns, payments, and more, please refer to our FAQs section. The FAQs are provided for your convenience and may further clarify or expand on certain aspects of these Terms & Conditions. In case of any conflict between the FAQs and the Terms & Conditions, the Terms & Conditions shall prevail.
About PAPITA Media
PAPITA Media is the official media arm of PAPITA — your trusted source for the latest trends, product reviews, and industry insights in the world of consumer electronics.
With over 33+ years of experience in the UAE, PAPITA has built a legacy of quality, trust, and innovation. The Media Team continues this tradition by offering informative content on the latest electronics releases, brand updates, and breakthrough technologies shaping the market.
Our editorial content includes:
Disclaimer:
All opinions, reviews, and analyses published by PAPITA Media are for informational purposes only and do not constitute professional or commercial advice. While we strive for accuracy and objectivity, PAPITA makes no representations or warranties about the completeness, accuracy, or reliability of any content.
PAPITA shall not be held liable for any decisions made based on the content provided by PAPITA Media. Product specifications, availability, and performance may vary by market and time.
Content may include affiliate links or promotional partnerships, which will always be disclosed when applicable.
Follow the official PAPITA Media page to stay updated with the latest in consumer electronics.
PAPITA.co provides all content, product information, and services “as is” without warranties of any kind. We are not liable for any inaccuracies, delays in delivery, third-party service issues, or misuse of products. External links, payment methods, loyalty programs, and media content are provided for convenience and are subject to their own terms. PAPITA Media content is informational and not professional advice. Use of our platform signifies acceptance of these disclaimers.
Severability: If any provision of these Terms & Conditions is held to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severable and shall not affect the validity or enforceability of the remaining provisions, which will remain in full force and effect.
Waiver: The failure of PAPITA TRADING LLC to enforce any right or provision of these Terms & Conditions shall not constitute a waiver of such right or provision. A waiver of any breach shall not be deemed a waiver of any other or subsequent breach. Any waiver must be in writing and signed by an authorized representative of PAPITA TRADING LLC to be effective.
All product names, logos, brands, and trademarks displayed on PAPITA.co are the property of their respective owners. PAPITA TRADING LLC uses these names only for identification and reference purposes. Their use does not imply any affiliation with or endorsement by the brand owners, unless expressly stated.
PAPITA TRADING LLC is not an authorized dealer or representative of all brands listed, unless explicitly mentioned. All trademarks and copyrights remain the property of their rightful owners.
PAPITA.co PROTECT offers 1-Year Accidental Screen & Liquid Damage Protection for eligible products priced at AED 300 and above. Please read all terms and conditions carefully.
This service is completely free and exclusive to PAPITA.co customers. No fees. Zero depreciation. No processing charges.
Valid only within the United Arab Emirates (UAE). The incident must have occurred within the UAE.
Coverage Details:
Your device is covered for accidental screen and liquid damage for a period of one (1) year from the date of purchase.
The maximum claim amount for screen or liquid damage repair or replacement is AED 500.
If the repair cost exceeds AED 500, the customer is responsible for paying the remaining balance.
If the device is beyond repair, a maximum claim of AED 500 will be provided, which may be used toward the purchase of a new product.
Each eligible product is entitled to one (1) claim only during the coverage period.
Processing & Claims:
The processing time for standard claims is 10–12 business days, excluding weekends and public holidays.
The customer is responsible for delivering the product to and collecting it from our store.
To report your claim, click here.
Fast-Track Support (optional paid service): For a small fee, we offer priority processing of your repair or replacement under PAPITA.co PROTECT.
The claimant must provide proof of purchase (invoice) when filing a claim.
Exclusions:
PAPITA.co PROTECT does not cover:
Intentional, cosmetic, or aesthetic damage.
Loss, theft, or missing parts.
Damage caused by unauthorized third-party service providers.
Normal wear and tear or performance issues unrelated to screen or liquid damage.
Accessories, chargers, and other non-device items.
General Conditions:
This service is provided by Papita Trading LLC.
Papita Trading LLC reserves the right to refuse or cancel this service if misuse, false reporting, or fraudulent activity is suspected.
The maximum liability under PAPITA.co PROTECT shall not exceed AED 500 per product, whether in the form of repair, replacement, or cash equivalent.
PAPITA.co PROTECT covers accidental damage only — intentional, cosmetic, theft, loss, or third-party service damage are not covered.
Coverage is valid only within the UAE, and the incident must occur in the UAE.
This protection is non-transferable and applies only to the original purchaser.
In case of any dispute, the decision of Papita Trading LLC shall be final.
Papita Trading LLC reserves the right to modify or terminate this service at any time without prior notice.
At PAPITA, the safety and security of our customers are of the utmost importance. To protect against unauthorized transactions and fraudulent activities, we reserve the right to place certain orders on hold for manual verification. In some cases, your order may be refused or canceled.
In such situations, customers may be required to:
Verify the payment method by sharing a clear image of the front side only of the credit/debit card used. This confirms that you are the authorized cardholder and fully aware of the transaction. Customers are strongly advised to obscure sensitive card details (e.g., CVV and part of the card number) before submission.
For third-party payments (e.g., from a family member or known person), we may also require:
Failure to provide the requested documents within 3 working days may result in automatic cancellation of the order, and a refund will be processed to the original payment method.
Disclaimer
Submission of documents for verification purposes is entirely at the customer’s discretion and risk. While we take reasonable measures to handle all customer data securely, Papita Trading LLC shall not be held liable for any loss, misuse, or unauthorized access of information shared during the verification process. Customers are strongly advised to obscure sensitive card details (e.g., CVV and part of the card number) before submission.
Consent to Verification
By placing an order on PAPITA.co, the customer agrees to cooperate with any necessary verification steps required to complete the transaction securely. Failure to comply may result in order cancellation and refund.
Limitation of Liability
Papita Trading LLC shall not be liable for any damages, losses, or claims arising from:
Copyright © 2025 PAPITA, Dubai, UAE. All rights reserved.
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